Legal
Refund & Replacement Policy
Last updated: October 20, 2026. This policy explains how we replace bad and invalid leads.
Exclusive Telemarketing Leads stands behind exclusive delivery quality.
1. Goal
We replace bad and invalid leads. Remedies are replacement leads, not cash refunds, unless a written campaign agreement says otherwise.
2. What may qualify as a bogus / invalid lead
- Disconnected or clearly wrong phone number with no alternate contact
- Consumer states they never requested information (supported by recording where available)
- Duplicate of a lead already delivered exclusively to you within the stated window
- Other criteria defined in your campaign agreement
3. What generally does not qualify
- Consumer not interested after a compliant presentation
- Consumer already has coverage or chooses a competitor after speaking with you
- Agent unavailable / missed contact due to staffing issues on your side
- Leads outside filters you later decide you dislike without prior written change
4. How to request a replacement
- Report the lead promptly after delivery.
- Include lead ID / timestamp, phone, vertical, and reason
- Attach call recording or notes when available
- Email hello@exclusivetelemarketingleads.com or your account contact
5. Review & remedy
We review every claim in good faith. Approved bad or invalid leads are replaced with a lead of the same vertical under your active campaign. Written campaign terms control if they conflict with this page.