Legal
Refund & Replacement Policy
Last updated: October 13, 2026. This policy summarizes refund eligibility for unused exclusive lead inventory and campaign setup fees.
Exclusive Telemarketing Leads stands behind exclusive delivery quality. This policy explains when a lead may qualify for replacement due to being bogus or invalid.
1. Goal
Provide a fair replacement pathway for qualified invalid leads while protecting against abuse. Unless otherwise stated in a written campaign agreement, remedies are typically replacements — not cash refunds.
2. What may qualify as a bogus / invalid lead
- Disconnected or clearly wrong phone number with no alternate contact
- Consumer states they never requested information (supported by recording where available)
- Duplicate of a lead already delivered exclusively to you within the stated window
- Other criteria defined in your campaign agreement
3. What generally does not qualify
- Consumer not interested after a compliant presentation
- Consumer already has coverage or chooses a competitor after speaking with you
- Agent unavailable / missed transfer due to buffer or staffing issues on your side
- Leads outside filters you later decide you dislike without prior written change
4. How to request a replacement
- Report the lead promptly (placeholder: within 48 business hours of delivery/transfer)
- Include lead ID / timestamp, phone, vertical, and reason
- Attach call recording or notes when available
- Email hello@exclusivetelemarketingleads.com or your account contact
5. Review & remedy
We review claims in good faith. Approved claims are typically remedied with a replacement lead of the same vertical under your active campaign. Written campaign terms control if they conflict with this page.